Contact Us - Helite Equestrian

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Contact Info

If you have any queries, please leave us a message below, our customer department will answer you within one working day.

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Address

594 Rambling Drive Circle, Wellington, FL, US

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Phone Number

+1 (352) 525-0484

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E-mail Address

[email protected]

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Working Days/Hours

Mon - Sun / 9:00AM - 8:00PM

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Can I Travel With The Airbag Vest?

You can travel with Helite's airbag in a bus, car or train without any restrictions. If you travel by plane, you may encounter some difficulties with the safety services regarding the CO2 cartridge used to inflate the airbag.

According to the IATA regulation, you are allowed to fly with 2 CO2 gas cartridges (volume must be less than 200cc), in the cabin or in the hold.

Although regulation may allow it, it is possible that security services or the airline company will refuse to let you board with it. We strongly recommend printing out the IATA regulations and showing the document to airport security or the airline if they ask for further explanations.IATA Regulations

It is up to airport security and the airline to make the final decision on whether or not to allow the airbag on board.

What Are The Warranties Offered On The Airbag Vest?

All of our airbag systems come with a 4 year warranty once the product is registered on www.my.helite.com within 3 months of purchase. For registration, you will need the serial number (located on the product), the date of the purchase and the invoice.

How To Clean Helite’s Airbag Vest?

AirJacket: Do not machine wash or soak in water. Clean your airbag by rubbing it with a soft cloth and soapy water.

Zip'In airbag: Do not machine wash or soak in water. Clean your airbag with a soft cloth and soapy water. (no detergent products that could alter the fabric)

Outers: Can be machine washed at 30°C or warm water.

TIP: Do not tumble dry or keep near a heat source. Once the airbag is clean, store it in a dry place away from humidity.

How To Take Care Of The Airbag Vest:

We recommend doing an annual test to ensure the airbag works correctly.

Annual Maintenance:

To ensure that the airbag is working properly, please make sure to do an annual test.

Unscrew the CO2 cartridge and check its weight to make sure that no gas has escaped.
Open the activation system (using the Allen key), clean the components with a cloth, then check that there is no abnormal deterioration or rust.

https://youtu.be/bVJTlRijHm0

What are the labels obtained by the Helite’s airbag?

All Helite airbag systems are CE (Conformité Européenne) certified by the external laboratory ALIENOR CERTIFICATION, the French specialist for Personal Protective Equipment (PPE) testing.

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